Frequently Asked
Questions
Browse our most common questions below, or use our Service Finder to find the right UTrucking service in just a few questions
Find My ServiceGet to know UTrucking
We've moved WashU students and greater St. Louis for nearly 50 years
What is UTrucking?
UTrucking has proudly served WashU students and families since 1977 and is WashU's preferred vendor for student storage, shipping, and appliance rentals. We also support WashU's Office of Residential Life, the wider University community, and organizations across Greater St. Louis with trusted moving, storage, and operational services.
Where is UTrucking based?
We're based in St. Louis, and our team is on WashU's campus almost every day. We offer pickup and delivery from all WashU dorm rooms and off-campus housing.
Why do WashU students and families choose UTrucking?
For nearly 50 years, UTrucking has operated on WashU's campus. We're experienced with WashU's residence halls, housing process, move-in and move-out schedules, academic calendar, and all the little WashU-specific details. Our local team and long-standing partnership with WashU allow us to deliver a level of service that no other company can.
How does UTrucking's partnership with WashU work?
As WashU's preferred vendor for student storage, shipping, and appliance rentals, our services are built around WashU's processes for a convenient, largely contactless experience.
For example, with WashU Summer Storage, students pack and label their belongings, leave them in their locked dorm room at move-out in May, and head home. We coordinate directly with WashU to access the room, store the items over the summer, and deliver everything inside the new dorm room before the student arrives in August.
For many families, that's one less trip to St. Louis in May and no return trip for August move-in. Everything is already in the room when your student arrives.
UTrucking is an independent company and is not owned or operated by Washington University in St. Louis. "Preferred Vendor" refers to UTrucking's approved vendor relationship with the University for designated services.
Know how and where to start
My student is starting at WashU this fall. Where do we begin?
Congratulations! For incoming freshmen, UTrucking offers two primary services: Ship to School, which lets you ship your items from your home directly to your WashU dorm room, and Appliance Rental, where you can rent a WashU-approved mini fridge, a microwave, or both. With both services, everything is delivered before move-in, so your belongings and appliances are waiting when you arrive in August.
How do I get started?
Pick the service you need at utrucking.com, fill out your info on the service page, add it to your cart, and check out. That's it. You're all set!
How do I know which service is right for me?
Services generally depend on the time of year.
Move-In
- Ship to School
- Tri-State Area Home Pickups
- Appliance Rental
Move-Out
- Summer Storage
- Home Shipping
Year-Round Services
- Study Abroad Storage
- Leave of Absence Storage
- Local Moving Support
Not sure which service you need? Use our Service Finder to find the right option in just a few questions.
Do I need my housing assignment to sign up?
No. Incoming students can register for Ship to School and Appliance Rentals before WashU releases housing assignments in July. Just submit your Housing Assignment form once you get your assignment.
Students can also register for Summer Storage and our other storage services at any time, then update their delivery location anytime before their items are returned.
Can I combine services?
Absolutely. Many students do. For example, you can store some items for the summer and ship others home. Simply register for both services, label each item with its intended service (Storage or Shipping) on the side of the box, and we'll pick everything up at the same time.
How far in advance should I book?
Register as early as possible to reserve your spot. Most students book move-in services between May and July, and move-out services, including Summer Storage, between January and April.
Find out what to expect from our services
Do I need to be present for pickup or delivery?
If you're living in WashU housing, no. We coordinate directly with WashU Residential Life to access your room, so our WashU services are generally contactless.
If you're living in non-University housing, someone will need to be present for pickup or delivery. If that's not possible, simply contact our team ahead of time to make other arrangements.
Do you offer off-campus delivery and pickup?
Yes. We serve all WashU housing and off-campus apartments and homes. You don't need to live in WashU housing to use our services.
When will I get my UTrucking kit?
For move-out services, including Summer Storage, your UTrucking kit is delivered at least five days before your scheduled pickup.
For move-in shipping services, UTrucking kits begin shipping on July 1 each year. You'll receive a tracking email as soon as your kit is on its way.
What’s included in the UTrucking kit?
Each UTrucking kit includes five UTrucking boxes, packing tape, bubble wrap, and labels for unboxed items. Your first kit is included with all eligible storage, shipping, and moving services. Additional kits can be requested for $30 each.
Understand our pricing and billing
Where can I find pricing, or get an estimate?
Each service page lists pricing, and our storage, shipping, and moving services include a calculator to estimate your charges. For a custom quote, complete the contact form on our website. A brief description and any photos help us respond accurately.
What does the $49 registration cover?
The $49 registration fee for shipping and storage services reserves your spot and includes delivery of your first UTrucking kit.
When and how will I be charged?
The $49 registration fee for shipping and storage services is charged when you register. It reserves your spot but does not include the cost of your services.
For shipping and storage services, the balance is charged after pickup using the payment method provided during registration. We'll notify you before processing your payment. If you need to update your payment method, email admin@utrucking.com.
Appliance Rentals are charged in full at the time of your order. Moving services are billed in full on the day of your move.
Understand our policies
Are my items insured?
Yes. Every UTrucking box includes $100 of insurance for all storage services and eligible shipping services. Coverage applies per box and does not extend to unboxed items. Additional insurance is available during registration for storage services.
What is your cancellation policy?
All shipping and storage services may be canceled at no charge until your UTrucking kit has been delivered, or shipped via UPS for Home Shipping and Tri-State Area Home Pickups services. In these cases, your $49 registration fee is fully refunded.
Once your UTrucking kit has been delivered or shipped, the registration fee becomes non-refundable and a $100 late cancellation fee applies.
What happens if something is missing or damaged?
Missing or damaged items are rare. If you believe an item is missing or damaged, contact us as soon as possible so we can help. All claims are handled under our Terms & Conditions.
Ship to School and Home Shipping shipments are handled by UPS in transit and are not under UTrucking's direct control. We recommend packing items carefully and avoiding fragile or irreplaceable items. See the applicable service page and our Terms & Conditions for full details on shipping coverage and claims.
Still need help?
Can’t find the answer you’re looking for? Our team is here to help.
Call us at (314) 266-8878
Or Email at info@utrucking.com
Or submit a contact form