Call us at (314) 266-8878 with any questions

FAQs

GENERAL QUESTIONS

Are appliance rentals for the full year, or just one semester?

Prices for appliance rentals are for the full year (both semesters). If you need to rent an appliance for only one semester because you are studying abroad, please email us.

Off-campus delivery or pickup?

We can deliver or pickup from any apartment/house in Saint Louis. You do not need to live in WashU housing to use our services.

Do I need to be at my room or apartment for delivery?

Yes, we expect someone to be present at your room or apartment during the time slot you selected to let us in. We will text you when we are on the way. However, if you are unable to be at your room or have someone be there for you, please email us at info@utrucking.com  or call us directly at (314) 266-8878 and we can work out a solution.

I don't see the price for my item. How do I know how much it will cost?

All pricing information can be found under the service description for each service. Don't see something on our the list? Send us an email at info@utrucking.com with a photo, link, or description, and we'll do our best to give you a quote based on the information you give us.

What's the difference between Ship-to-School and East Coast Home Pickups?

East Coast Home Pickups are for students who live close to one of the designated pickup locations on the East Coast. Students can enjoy slightly lower prices than Ship-to-School, and the advantage of being able to ship anything, not just boxes.

However, unlike Ship-to-School, students using EC Home Pickups must obtain their own packing supplies. Items can be packaged in anything including boxes, suitcases, plastic containers, duffel bags, or even as is if it is a large piece of furniture/bike.

My box is damaged, what should I do?

We take the care of your belongings incredibly seriously. However, in the event that one of your items gets damaged, please contact us immediately with a filled out claims form found here. We are very proactive with our insurance and will follow up your claim immediately by sending one of our experienced representatives to discuss the damaged item.